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DoorDash won’t let you tip NYC drivers without the app

A black and red vector illustration with the word DoorDash.
Illustration by Alex Castro / The Verge

Last week, I placed a big dinner order for myself and several friends through DoorDash. There was no way to add a tip when I placed my order, but I wasn’t too worried — DoorDash assured me I’d be able to tip after the order was placed or delivered.

It was the first time I had used the service since last November, and since then, DoorDash made some big changes: in protest of a New York City law guaranteeing a minimum wage for delivery drivers, the platform removed the ability to add a tip when you place an order. Now, in New York City, customers like myself who want to continue tipping must do so after their order is placed.

It wasn’t until I went back to add a tip to that dinner order that I realized just how difficult DoorDash has made…

Continue reading…

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